The new act should come into force on October 1st 2015 and is designed to replace around 8 laws – such as “the Sale of Goods Act 1979” & “the Supply of Goods & services act 1982”. The laws should be much clearer, easier to understand & have relevance to both buyers & sellers, impacting on every business which sell goods or services to UK consumers
With around 90 million pounds per month being spent in the UK, this law will be key to promote buying with confidence and is now operating successfully in 2017.
Primarily, the idea is to help businesses & their customers settle their differences when a problem arises and provides for problem resolution through an Ombudsman in the form of an Alternative Dispute Resolution (ADR) that can offer a lower cost & speedier option than going to court.
The main source for information and advice on these new laws will be The Citizens Advice Bureau as of October 2015 (https://www.citizensadvice.org.uk/)
When dealing with such an area as Home Improvements, which can sometimes be complex & require you to spend a considerable amount of money, you can also takes preventative steps yourself in the initial stages by dealing only with suppliers or contractors that you have done some research about – previous customers are always a good source of information – where possible, shortlist several candidates and also ensure that they have a track record in the area of expertise you want.